Case study in organizational communication

In my view, management must see the process of communicating decisions as win-win.

business communication in an organization case study

According to Patricia G. The primary company can keep a track of reports generated for each job carried out on-site. Euwema, and L.

Effective communication in an organization case study

Although many decisions taken had ethical implications, there were some where the actors did take a stand. In support of this statement, Widhiastuti reports that the role of bureaucracies affects the flow of information in hierarchical organisational structure. Whitney eds. From the kind of business they are doing, it does seem that their marketing team is a very aggressive one who dictates vendors on prices and position in order to remain competitive. The first is that the use of different ID cards has created an offensive discriminatory mind-set among the staff. Kishore, M. Their intrapersonal opinions were aired out as they discussed with one another Interpersonal Communication. Also, a field of psychological study known, as Appreciative Inquiry AI will assist in identifying what has gone wrong in this organisation. Making this news as a sales pitch to make customers happy is fine. The Vanguard Newspaper. From the beginning of the book, it makes us wonder what is our position in ethics and where do we stand in ethics.

Munduate eds. Edited by Joann Keyton and Pamela Shockley-Zalabak, the book includes a variety of open-ended cases that encourage lively classroom discussions. Fredrickson identified the following ten positive emotions: love, joy, gratitude, serenity, interest, hope, pride, amusement, inspiration and awe.

business communication case studies with solution pdf

That courage can have fire if there is spark dedication in the individual for the organization. USA — Cognella.

Case study in organizational communication

Reijseger, G. Also, Kreitner and Kinicki , cited in Widhiastut, report that most employees rely on rumours to gather most of their information on the decisions of the organisation. Customers were denied access into the company premises. After all, equality is a fundamental right and has to be respected. Communication plays a very important role in creating such an ethical environment. Lisa, upon learning about the complaints and her confrontation with Tina over such complaints made her keep the executive director out of the loop and resolve matters by her own. ISBN The purpose of this essay is twofold. International Journal of Social Science and Humanity, 2 3 , There is a reason why sexual harassment cases go unreported and women keep up with such undesired behavior. Thirdly, since positive emotions grow through cultivation Seligman, , I propose that career growth should be mapped out for these employees so that they would own their own developments with a display of optimism towards life. International Labour Organisation. This is in agreement with Seligman position that optimism towards life is a core strength that individuals must develop to achieve a state of wellbeing.

Had the officials such as the engineer sought more opinions from the right people by getting them involved in taking a better, ethical decision. However, from the discussion so far it is obvious that various ethical components have influenced the communication process between top management and.

Journal of Industrial Engineering and Management, 9 2

Case study on process of communication

Organizations should take appropriate actions without delay and investigate the matter without bias to gender or hierarchy rather than trying to suppress the matter in light of any reasons they think could jeopardize their reputation or put their finances at risk. The case highlights how Walmart has always been a frontrunner to help people in any catastrophe hit zone. Also, a field of psychological study known, as Appreciative Inquiry AI will assist in identifying what has gone wrong in this organisation. Thirdly, since positive emotions grow through cultivation Seligman, , I propose that career growth should be mapped out for these employees so that they would own their own developments with a display of optimism towards life. From the foregoing discussion, discrimination cannot be seen as an ethical value system. Meanwhile, a meeting of top management was holding as this strike action was going on. This helps the employee cope up with the problems she might already be facing due to the harassment.
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Case Studies in Organizational Communication